Terms and Conditions of SaleLAST UPDATED April 30, 2016
Thank you for coming to maclarenbaby.com (the "Site"). Maclaren Services GmbH ("Maclaren") has established the following terms and conditions that we would like you to be familiar with. Your use of the Site constitutes your agreement (“Agreement”) to the terms and conditions outlined below. Please read them carefully:
We provide users of the Site with access to certain content and services related to Maclaren’s products and services, which may include product registration functionality, FAQs, stroller and other product manuals, information about the Maclaren buggy Sovereign Lifetime Warranty, technical resources, news, tools, text, photos, audio and video clips, links to third party websites, and other similar content (collectively, the "Services").
Acceptance of Terms
The Site and Services are made available by Maclaren subject to this Agreement. We reserve the right to update or make changes to this Agreement at any time. You can determine when this Agreement was last revised by referring to the "LAST UPDATED" legend at the top of the page. When using the Site and any Services, you agree that you are subject to any additional posted guidelines, rules, terms and conditions applicable to the Site and the Services, which are hereby incorporated by reference into this Agreement.
We reserve the right at any time, temporarily or permanently, to:
• modify or discontinue the Site and the Services, with or without notice
• charge fees in connection with the use of the Site
• modify and/or waive any fees charged in connection with the Site and the Services
• offer opportunities to some or all users of the Site and the Services
You agree that neither we nor any of our affiliates shall be liable to you or to any third party for any modification, suspension or discontinuance of the Site, in whole or in part, or of any Service, content, feature or product offered through the Site. Your continued use of the Site and the Services after such changes will indicate your acceptance of the changes.
The Site is controlled and operated by Maclaren N.A. Inc. from the United States and is not intended to subject Maclaren to the laws or jurisdiction of any state, country, or territory other than that of the United States. If you are accessing the Site outside of the United States, Maclaren does not represent or warrant that the Site is appropriate or available for use in any particular jurisdiction other than the United States. In choosing to access the Site, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations. You are also subject to United States export controls and are responsible for any violations of such controls, including any United States embargoes or other federal rules and regulations restricting exports. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
Copyright and Trademarks
The information and Services made available through the Site are and shall remain the property of Maclaren and/or its licensors and suppliers, and are protected by international copyright, trademark, patent, and/or other proprietary rights and laws. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Maclaren to access and use the Site, at any given time you may view one copy of any content on the Site to which we provide you access hereunder on any single computer solely for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. Except as expressly authorised in advance by Maclaren in writing, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, or create derivative works based (whether in whole or in part) on, all or any part of the Site or any materials made available through the Site.
All trademarks and service marks on the Site not owned by Maclaren and/or its licensors are the property of their respective owners. The trade names, trademarks and service marks owned by Maclaren and/or its licensors, whether registered or unregistered, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of Maclaren’s and/or its licensors’ trade names, trademarks or service marks without our express prior written consent. Maclaren’s and/or its licensors’ trademarks include, without limitation, the word MACLAREN, any associated logos and individual registered and unregistered product names, as well as Beginning.. and its associated logos.
Submissions, Feedback and Testimonials
If you provide any comments or suggestions to Maclaren with respect to the Site, Services, or Maclaren products or services, you agree to assign to Maclaren all rights and titles to the Feedback upon submission of the comment. You also agree not to assert any "moral" rights or other rights with respect to attribution of authorship or integrity of such Feedback that you may have under any applicable law and under any legal theory. Without limiting the foregoing, you agree that Maclaren may make available on the Site any testimonials, content, and/or materials in connection therewith, that you submit to Maclaren ("Testimonials"). As such, you hereby grant to Maclaren, its affiliates and their respective service providers and designees a worldwide, nonexclusive, transferable, sublicense (through multiple tiers), royalty-free, perpetual, irrevocable right and license, without compensation to you: to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), create derivative works of, transmit, publicly display and publicly perform such Testimonial, in any media now known or hereafter developed.
For each Testimonial, you represent and warrant that you have all rights necessary for you to grant the licenses granted in this section, and that such Testimonial, and your provision thereof to and through the Site, comply with all applicable laws, rules and regulations. You acknowledge and agree that we reserve the right to do any or all of the following, at our discretion:
• Monitor and respond to Testimonials;
• Alter, remove, or refuse to post any Testimonial;
• Disclose any Testimonials, and the circumstances surrounding their transmission, to any third party, in each of the foregoing cases, in order to operate the Site;
• Protect Maclaren and its affiliates, and each of their respective employees, officers, directors, shareholders, agents, representatives, licensors, suppliers and service providers (the "Maclaren Parties"), and the Site’s users and visitors;
• Comply with legal obligations or governmental requests;
• Enforce this Agreement or for any other reason or purpose.
Rules of Conduct
While using the Site, you will comply with all applicable laws, rules and regulations. In addition, we expect users of the Site to respect the rights and dignity of others. Your use of the Site is conditioned on your compliance with the rules of conduct set forth in this Section. If you fail to comply with such rules, we may terminate your access to the Site pursuant to this Agreement. You agree that you will not:
• Post, transmit, or otherwise make available, through or in connection with the Site:
• Anything that is or may be (a) threatening, harassing, degrading, hateful or intimidating; (b) defamatory; (c) fraudulent or tortious; (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express prior consent of the owner of such right. • Any material that would give rise to criminal or civil liability; that encourages conduct that constitutes a criminal offense; or that encourages or provides instructional information about illegal activities or activities such as "hacking," "cracking," or "phreaking." • Any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment. • Any unsolicited or unauthorised advertising, promotional material, "junk mail," "spam," "chain letter," "pyramid scheme" or investment opportunity, or any other form of solicitation. • Any material, non-public information about a company without the proper authorisation to do so.
• Use the Site for any fraudulent or unlawful purpose.
• Use the Site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including without limitation others’ privacy rights or rights of publicity, or harvest or collect personally identifiable information about other users of the Site.
• Impersonate any person or entity, including without limitation any representative of Maclaren or Maclaren’s affiliates; falsely state or otherwise misrepresent your affiliation with any person or entity; or express or imply that we endorse any statement or posting you make.
• Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.
• Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
• Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
• Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site.
• Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
• Frame or mirror any part of the Site without Maclaren’s express prior written consent.
• Create a database by systematically downloading and storing all or any Site content.
• Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine" or in any way gather Site content or reproduce the presentation of the Site without Maclaren’s express prior written consent. Maclaren grants the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Maclaren reserves the right to revoke these exceptions either generally or in specific cases.
Additionally, you acknowledge and agree that you are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the Site, and paying all charges related thereto.
Stroller and Other Products and Specifications on the Site
We attempt to ensure that information on this Site is complete, accurate and current. Despite our efforts, however, there may occasionally be flaws in the information presented on the Site. All stroller and other product or non-product descriptions, images, references, features, content, specifications, products and prices of strollers and other products and services described or depicted on this Site, are subject to change at any time without notice. Certain stroller or other product weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our strollers and other products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. While it is our practice to confirm orders by email, the receipt of an email confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
The inclusion of any stroller or other products or services on this Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Maclaren reserves the right to limit the available quantity of or discontinue any product or service; to honour, or impose conditions on the honouring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all Transaction(s); and/or to refuse to provide any user with any product or service.
Refunds and exchanges will be subject to Maclaren’s refund and exchange policies then in effect. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.
You may be required to register with Maclaren in order to access certain Services or areas of the Site. With respect to any such registration, we may prevent you from using the following:
• A user name (or email address) that is already being used by someone else • A user name that may be construed as impersonating another person • A user name that personally identifies you • A user name that violates the intellectual property or other rights of any person • A user name that we reject for any other reason in our sole discretion
If you do register with Maclaren, you are responsible for keeping your account username and password confidential at all times and restricting access to your computer. You are fully responsible for all interaction with the Site that occurs in connection with your password or user name (including, without limitation, all Transactions). You agree to immediately notify Maclaren of any unauthorised use of your password or user name or any other breach of security related to your account or the Site, and to ensure that you sign out of your account with the Site at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.
The Site may provide links to other web sites and online resources. Unless otherwise explicitly stated, because Maclaren has no control over such sites and resources, you acknowledge and agree that the Maclaren Parties are not responsible for the availability of such external sites or resources, and neither endorse nor are responsible or liable for any content, advertising, products or other materials on or available through such sites or resources. Web sites other than the Site may provide links to the Site with or without our authorisation. You acknowledge and agree that the Maclaren Parties do not endorse such sites, and are not and shall not be responsible or liable for any links from those sites to the Site, any content, advertising, products or other materials available on or through such other sites, or any loss or damages incurred in connection therewith.
YOU AGREE THAT YOUR USE OF THIRD PARTY WEB SITES AND RESOURCES, INCLUDING WITHOUT LIMITATION, YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH WEB SITES AND RESOURCES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
Maclaren shall have the right, at any time and in its sole discretion, to block links to the Site through technological or other means without prior notice.
Disclaimer of Warranties and Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE BY MACLAREN IN A LIMITED WARRANTY WITH RESPECT TO CERTAIN PRODUCTS (IF ANY), THE DISCLAIMERS OF WARRANTIES IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW: THE SITE, THE SERVICES, AND ANY GOODS OR SERVICES MADE AVAILABLE THROUGH OR IN CONNECTION WITH THE SITE ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND (WHETHER EXPRESS, IMPLIED OR STATUTORY), INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AND TITLE, AND THE MACLAREN PARTIES DISCLAIM ALL SUCH WARRANTIES. YOU AGREE THAT YOU MUST EVALUATE, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THE SITE, INCLUDING WITHOUT LIMITATION, ANY RELIANCE ON THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY SERVICES AVAILABLE THROUGH THE SITE.
THE MACLAREN PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, USE, DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THE SITE, OR UNAUTHORISED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES. IN PARTICULAR, AND WITHOUT LIMITATION, THE MACLAREN PARTIES WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR FROM ANY CONTENT POSTED ON THE SITE BY MACLAREN OR ANY THIRD PARTY. THE MAXIMUM LIABILITY OF MACLAREN FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE ONE HUNDRED DOLLARS ($100).
IT IS POSSIBLE THAT APPLICABLE LAW MAY NOT ALLOW FOR LIMITATIONS ON CERTAIN IMPLIED WARRANTIES OR EXCLUSIONS OR LIMITATIONS OF CERTAIN DAMAGES; SOLELY TO THE EXTENT THAT SUCH LAW APPLIES TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
While we try to maintain the integrity and security of the Site and the servers from which the Site is operated, we do not guarantee that the Site will be or remain secure, complete or correct, or that access to the Site will be uninterrupted. The Site may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorised alterations to the Site. If you become aware of any unauthorised third party alteration to the Site, contact us at firstname.lastname@example.org with a description of the material(s) at issue and the URL or location on the Site where such material(s) appear.
Except to the extent prohibited by applicable law, you agree to defend, indemnify and hold harmless the Maclaren Parties from and against all claims, losses, costs and expenses (including attorney fees) arising out of (a) your use of, or activities in connection with, the Site (including all Transactions); or (b) any violation of this Agreement by you.
This Agreement is effective until terminated. Maclaren, in its sole discretion, may terminate your access to or use of the Site, at any time and for any reason, including if Maclaren believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination, your right to use the Site will immediately cease. You agree that any termination of your access to or use of the Site may be effected without prior notice, and that Maclaren may immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that Maclaren and its affiliates shall not be liable to you or any third party for any termination of your access to the Site or to any such information or files, and shall not be required to make such information or files available to you after any such termination.
This Agreement is governed by and shall be construed in accordance with the laws of the State of Connecticut, U.S.A., without regard to its principles of conflicts of law. You agree to exclusive jurisdiction of the State and Federal Courts located in the State of Connecticut, and waive any jurisdictional, venue or inconvenient forum objections to such courts.
If you have any questions regarding the meaning or application of this Agreement, please direct such questions to email@example.com. Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us.
Maclaren may give notice to you of a change in these terms and conditions, a change in the product prices, or any matter by general posting on shopmaclarenbaby.com, by electronic mail, or by conventional mail to your address contained in the customer registration data. You may give notice to Maclaren by email to firstname.lastname@example.org.
Legal Notices to California Customers
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Changes in Terms and Conditions
Maclaren may at any time change any of the terms and conditions or prices displayed on shopmaclarenbaby.com. The Site may also provide notices of changes to this Agreement or other matters by displaying such notices or by providing links to such notices. Without limitation, you agree that a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Maclaren will not be responsible for failures to fulfil any obligations due to causes beyond its control.
This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Maclaren. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. This, together with all policies referred to herein, is the entire Agreement between you and Maclaren relating to the Site and Services and supersedes any prior or contemporaneous agreements between you and Maclaren relating to such subject matter. Notices to you may be made via posting to the Site, by email, or by regular mail, in Maclaren’s discretion.
Frequently Asked Questions
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- VIDEO TUTORIALS
PRODUCT :: STROLLERS
How are Maclaren’s quality and safety standards different?
Maclaren is proud to be the industry leader offering the highest safety and compliance standards worldwide. Maclaren has developed a single Global Safety Standard™, meaning that all Maclaren buggies meet or exceed the highest safety standards mandated anywhere in the world. This means that our products are the same in safety wherever they are sold and they offer the best and highest in standards anywhere in the world, combined. We stand unique in the world as the only brand that offers this. Click here for more on our Global Safety Standards.
What should I consider when buying a buggy / stroller?
Our Buggy Selector will help you determine which buggy / stroller will meet both you and your little ones specific needs.
Why should I buy an umbrella fold buggy?
There is no need to purchase a heavy, bulky and expensive transportation system only to realize you need another lightweight option when your newborn becomes a toddler. By purchasing one Maclaren buggy equipped with our Newborn Safety System™ and compatible Carrycot, the ideal lie flat environment, you are now providing yourself and your child the most practical and safest form of transportation. Learn more on World of Maclaren.
How easy is it to open and close a Maclaren Buggy?
All Maclaren buggies have been designed with an easy 5-SECOND FOLD and our single-seat strollers can be closed with ONE HAND. To learn more, view our video demonstration.
Where can I get an extra copy of the operating instructions for my Maclaren buggy?
Click here to download operating instructions for Maclaren products.
Is there a recommended age limit for my Maclaren buggy?
Most children determine at what age they no longer want to be in a stroller. We suggest you allow your child to guide your stroller usage.
Do Maclaren buggy seats recline?
Maclaren offers a variety of buggy seat positions. The four position recline mechanism locks in four specific recline points. Buggies with a multiple position option come with a recline mechanism which the user can customize To explore, click here.
PRODUCT :: STROLLERS ACCESSORIES
Are Maclaren buggies car seat compatible?
The buggies in our current product offering are not car seat compatible. Instead of a car seat travel system Maclaren offers a Carrycot system, an ideal lie-flat environment which is both healthier and safer for baby. According to The American Academy of Pediatrics infants "should spend minimal time in car seats (when not a passenger in a vehicle)." Spending unnecessary time in the curved position of an infant car seat has been shown to cause plagiocephaly (flat head syndrome), oxygen desaturation and spinal development delays. So when the automobile destination has been reached, we recommend the lie-flat environment of a Carrycot. This position encourages better digestion, good body alignment and proper respiration.
Why should I consider buying a carrycot?
According to The American Academy of Pediatrics infants "should spend minimal time in car seats (when not a passenger in a vehicle)." Spending unnecessary time in the curved position of an infant car seat has been shown to cause plagiocephaly (flat head syndrome), oxygen desaturation and spinal development delays. So when the automobile destination has been reached, we recommend the lie-flat environment of a Carrycot. This position encourages better digestion, good body alignment and proper respiration.
Which buggies are compatible with the Maclaren Carrycot?
The Maclaren Carrycot is compatible with our Quest, Techno XT and Twin Techno buggies. The Maclaren XLR Carrycot is compatible the Techno XLR.
Click here for more on our Carrycots.
What buggy / stroller models do the Universal Liners work with?
Our Universal Liners can be used on any of our buggy / stroller models except the Mark II Buggy. The Mark II buggy seat is slightly tapered requiring its own collection of seat liners.
PRODUCT :: BAGS & BLANKETS
How do I attach the blanket to my buggy?
The Reversible Buggy Blanket conveniently includes four plastic clips which secure the blanket onto the buggy frame. To keep a snug fit, we recommend clipping the blanket to the frame above waist height and above the footrest.
PRODUCT :: TOYS & NURSERY
What is included in the Activity Bag?
Besides being the perfect size for children to carry their favorite trinkets wherever they go, Activity Bags include a notepad and colored pencils.
What size doll fits in the Junior Buggy?
Our Junior Buggies fit dolls up to 18in./46 cm.
What is the recommended age for the Junior Buggy and the Deluxe Activity Sets?
Our Junior Buggies and Deluxe Activity Sets are recommended for children age 3 and over. The items contain small parts which present a choking hazard for children under 3 years old.
Is assembly required with the Junior Buggy and the Deluxe Activity Set?
Simple one-time assembly is required when the items are taken out of the packaging. No tools are needed.
PRODUCT :: BODY & BATH
When did Maclaren introduce a line of beauty products?
Maclaren introduced the beginning... well-being products in 2007. We felt there was a need for completely natural, aromatherapy-based products and wanted to use our brand to deliver a no-compromise range for mothers and babies made from the finest natural and organic products.
Where can I buy beginning… products?
All beginning... products and gift sets are available through our website, www.maclarenbaby.com.
Have the products been tested?
All beginning... products have been tested for sensitive skin. We do not use synthetic perfumes, phthalates, artificial colours, petroleum derivatives, sodium lauryl sulphate, parabens, TEA or DEA. Maclaren is against animal testing and many beginning... products are Soil Association and PETA approved.
Where are beginning... products manufactured?
All beginning... products are manufactured in England, United Kingdom.
Are essential oils safe enough to be used on babies?
Essential oils must be used with care, yet they are perfectly safe when used as directed. At Maclaren, we have taken special care in keeping the percentage of essential oils within acceptable levels when formulating our baby products to ensure their safety.
Are the beginning… products safe to use during pregnancy?
While most beginning... products can be used during pregnancy, certain beginning... products for mother are not recommended during the first trimester. In these cases guidance is given. All beginning... products can be used whilst breastfeeding.
What is the best way to store beginning… products?
We recommend storing beginning… products in a cool, dark place away from direct heat and sunlight (and away from children). This will keep the ingredients fresh and prolong their maximum effectiveness. Once opened, most beginning... products should be used within 12 months. Our Gentle Organic Cleansing Face & Body Wipes should be used within 3 months.
Can beginning... products be used on babies with eczema?
All beginning... products are made from natural ingredients and are tested on sensitive skin.
Can almond oil cause the same reaction for people with nut allergies?
Almond oil is a nut oil and is present in some beginning... products. Almond is considered cosmetically safe and is not a nut that generally causes an allergic reaction. However, if you wish to avoid nuts completely, always read the ingredients provided on the packaging.
SHOP :: ORDERS
How can I buy a limited edition designer buggy?
Limited edition designer buggies are part of our Maclaren Object of Design series. Discover our latest designer collaborations here. The limited edition Burberry, Juicy Couture, and Kate Spade strollers are no longer available.
How can I track the status an order placed on the Maclaren website?
Check your order status even if you are not a registered user by clicking on Order Status. You will need to provide your order number and billing zip code. An order confirmation email will be sent once your order has been received.
When will my account be charged?
The payment amount is authorised and held by your financial institution at the time you place your order. Your account is only charged when your order ships. Please note: authorised and hold amounts will not be available for other purchases. If an order is cancelled, the authorisation hold will expire in accordance with the terms of your bank or financial institution.
Does Maclaren offer price adjustments?
We hope you find that our expertly designed buggies and baby products are consistently offered at excellent values for you and your family. We do not offer price adjustments.
SHOP :: SHIPPING, RETURNS & EXCHANGES
When will I receive the products I ordered on the Maclaren website?
All orders are shipped via standard shipping and will take 7 to 10 business days from time the order is placed.
Can Maclaren ship to P.O. Box and APO/FPO or U.S. Protectorate addresses?
Currently we cannot ship to P.O. Box, FPO/APO shipping addresses or U.S. Protectorates (American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands).
What payment methods does Maclaren accept?
We currently accept Visa, MasterCard, American Express and PayPal. You will be required to provide your name, credit card number, expiration date, and the Card Verification Value (CVV number).
How do I return a product purchased on the Maclaren website?
Maclaren Products purchased on our website may be returned within 60 days from the shipping date. Items must be unused and returned in their original package. StyleSets and Bundles must be returned as a complete group. For any return, contact our Customer Care team via Contact Us to initiate the return.
How long will my refund take?
Once we process your return, the refund will be issued to the original form of payment. Credit card companies vary on the amount of time it takes to display the refund on your statement, but generally it takes 1 – 2 billing cycles.
SHOP :: AUTHORISED RETAILERS
What is the importance of buying from an Authorised Retailer?
Purchasing from an Authorised Maclaren Retailer ensures you are getting an authentic Maclaren product that meets our rigorous quality and safety standards. In addition, Maclaren product warranties are only honoured when the product is purchased through an Authorised Maclaren retailer. To find an Authorised Maclaren retailer near you, visit our Retail Store locator.
Do you support products purchased second hand, through consignment or non-authorised retailers?
No, we do not support products purchased second-hand, through consignment or non-authorised retailers in anyway.
How do I make sure I am not purchasing a counterfeit product?
The only way to know you are purchasing a true Maclaren product is to purchase from either our website (www.maclarenbaby.com) or one of our authorised retailers. Just like many other sought after brands, counterfeit Maclaren products are being produced and marketed on a frequent basis. While the items may mirror the look and feel of our products, they are fake and do not meet our standards. We do not support these products in anyway.
Where can I purchase authentic Maclaren products?
Authentic Maclaren products are available for sale on our website (www.maclarenbaby.com) and at our authorised retailers (stores and websites). To find an authorised retailer near you, click here.
SHOP :: MY ACCOUNT
What if I forgot my password?
Please go to My Account and click the Forgot Your Password link. A Reset Password window will open and prompt you to enter the email address associated with your account. We'll send you a link to reset your password to that email address.
Can I change my account settings?
Yes, you may edit your account information including credit card information, billing and shipping address, as well as modify your wish list and change your password. Go to My Account and select the field you wish to add, edit, or delete, then click apply to make your change.
WARRANTY, MAINTENANCE & REPLACEABLE PARTS :: WARRANTY
How long is the warranty?
Your Maclaren product is warranted to be free from any manufacturing defects for the statutory period allowed in each country as long as you are the original owner. The warranty period starts from the date of purchase and is valid on products operated under normal use and in compliance with the operating instructions.
In addition, if you register your buggy online within 60 days of purchase, you will be eligible for our Sovereign™ Lifetime Warranty. Click here to register your buggy for our Sovereign™ Lifetime Warranty.
What does the warranty cover?
Our warranty covers manufacturer defects as long as you are the original owner of the product under normal use and under compliance with the operating instructions. The warranty does not cover claims and damages from:
* Normal wear and tear
* Product misuse / failure to follow operating instructions
* Abuse, carelessness, improper care / storage
* Modification or alteration of the product
* Service / repair from non-authorised service centre
* Third party parts or accessories
* Air transportation or freight damage
* Product dissatisfaction
What is CPSIA Product Registration?
The CPSIA Product Registration ensures you will be contacted if there is a safety alert or recall on the product purchased. Click here to register online. If you register online, you do not need to fill out the card that came with your product. (Link to CPSIA registration) Please note the CPSIA registration is separate from our Sovereign™ Lifetime Warranty registration. Click here to register for Sovereign™ Lifetime Warranty.
How do I make a claim if I am experiencing issues covered by the warranty?
If you are experiencing issues covered by the warranty, please CONTACT US. You will need to provide:
• Your contact information (full name, address, telephone number, email address)
• VIN Number (Link to VIN diagram chart)
• Description and image(s) of what is wrong
• Sovereign™ Lifetime Warranty Registration or Proof of purchase (i.e. copy of the store receipt, gift receipt or evidence of place of purchase with date of purchase). Please note that items without Sovereign™ Lifetime Warranty Registration or Proof of Purchase are not covered under the warranty.
Where can I find the VIN and Product Code for my Maclaren buggy/stroller?
The unique VIN number and Product Code for your buggy is located on the back of the warranty booklet and underneath the chassis or seat support tube depending on the buggy model. Click here for a diagram to help you locate your VIN and Product Code.
What do I do if there is something wrong with my buggy after my warranty has expired and I did not sign up for the Sovereign™ Lifetime Warranty?
Contact customer care with the following information and we can guide you to a solution:
• Your contact information (full name, address, telephone number, email address)
• VIN Number (Link to VIN diagram chart)
• Description of what is wrong
• A digital image illustrating the issue
What is the Maclaren Sovereign™ Lifetime Warranty?
The Maclaren Sovereign™ Lifetime Warranty is built upon the expectation that when you purchase a buggy from maclarenbaby.com or an authorised retailer, you receive a guarantee of quality, engineered to withstand years of use. If, during your lifetime of use, you find any defect in material or workmanship, or the product should fail to function with proper use and care, we will gladly repair or replace it. By registering for SLW, you will be contacted in the event of a safety alert. To register please click here.
What products are eligible for Sovereign™ Lifetime Warranty?
Currently all of our buggies/ strollers can be registered for our Sovereign™ Lifetime Warranty that are within 60 days of purchase or within 60 days of receipt as a gift.
How do I activate the Maclaren Sovereign™ Lifetime Warranty?
Simply register your stroller online within 60 days of purchase or within 60 days of receipt as a gift. When registering you will need to provide:
• Your contact information (full name, address, telephone number, email address)
• Purchase Details including an image of the receipt
• Buggy Type
• VIN (click here for diagram on where to locate VIN)
Who can register for the Maclaren Sovereign™ Lifetime Warranty?
Sovereign™ Lifetime Warranty is valid for the original purchaser or gift recipient of a buggy. Sovereign™ Lifetime Warranty is non-transferable.
Who accepts the Sovereign™ Lifetime Warranty?
The Sovereign™ Lifetime Warranty is recognised by Maclaren Authorised Service Centre/Service Agent anywhere in the world. To find an authorised service center click here.
What does “Lifetime” mean?
Maclaren defines "Lifetime" as the period of use by the Registrant for his/her children and is non-transferable.
How will you use my personal details provided on the Sovereign™ Lifetime Warranty registration form?
Maclaren values your privacy and will not sell or make available your name or contact information to any third party. The personal information we gather will be used to confirm that your stroller is registered when you contact an Authorised Service Centre/Service Agent. Your information also assists Maclaren to design better products and services, as well as to provide you with timely information on new products or notify you if there is a safety issue with your product.
WARRANTY, MAINTENANCE & REPLACEABLE PARTS :: CARE & MAINTENANCE
What should I do if my buggy needs repair?
Visit our Authorised Service Centre Locator to find the nearest location to service your buggy.
You may also Contact Us for assistance in locating an Authorised Service Centre.
How long will my repair take?
The repair time at an Authorised Service Centre/Service Agent is usually 7-10 business days. Should your repair require ordering special parts then it can take 10-15 business days. Please consult your Authorised Service Centre/Service Agent to determine availability and timeframe for delivery.
What repairs on my buggy / stroller require an authorised service centre?
Wheels, fixtures, fittings and chassis repairs require the attendance of an approved Maclaren Service Agent. To locate your nearest Service Agent please click here.
Where can I get my stroller repaired?
Wheels (buggy models prior to 2016), fixtures, fittings and chassis repairs require the attendance of an approved Maclaren Service Agent. Click here to locate your nearest Authorised Service Centre.
What are the recommended care guidelines for my buggy?
The buggy seat may be removed and machine washed - see care labels for details and dry thoroughly before reuse. Maclaren does not recommend using bleach, dry cleaning, or ironing.
The hood may be sponged lightly using a damp cloth and a mild detergent.
We recommend cleaning your buggy frame with a damp cloth and a mild detergent. Let it dry thoroughly. Do not use abrasives.
If the buggy chassis parts have been exposed to salt water, we recommend that they be rinsed with fresh (tap) water as soon as possible.
Do not fold or store your buggy while wet and never store in a damp environment as this can cause mildew.
The wheels on my Maclaren stroller are squeaking. What can I do?
First, check to see that your wheels are clean and free of any dirt or debris. To clean the wheels, use a soft brush to remove any hair, sand, string, dirt, or debris from the mechanisms. A dry silicone spray (e.g. 3M 08897) can be used to lubricate the wheels; however, be sure to use it in a well-ventilated area. Avoid the use of oil or grease based lubricants (e.g. WD-40) as they attract more dirt and dust, which can prematurely wear the wheel bearing surfaces. If wheels are exposed to salt water, rinse immediately with tap / fresh water and dry thoroughly. We recommend that you inspect your wheels and front-swivel mechanism once every 60 days.
WARRANTY, MAINTENANCE & REPLACEABLE PARTS :: REPLACEABLE PARTS
Can I purchase replacement parts for my Maclaren buggy?
In most instances replacement parts are available for buggy models manufactured in the last five years. Customers can replace some parts on their own, while other parts require the buggy to be sent to an Authorised Service Centre for repair to ensure buggy integrity and safety. Please Contact Usfor further assistance.
Where can I buy replacement hoods, seats, harnesses?
Please Contact Us with your request. One of our representatives will reach out to you for payment. Please include the following information in your email:
• A digital image of your buggy
• VIN (Link to VIN diagram chart)
• Shipping and billing address
• E-mail and telephone number
Please be aware that if your stroller is older than 5 years parts may be limited or no longer available.
What parts on my buggy / stroller can I replace?
In general customers can replace seats, harnesses, shopping nets and hoods. Products manufactured in 2016 and beyond also have the ability to replace wheels, foam handle grips in addition to the other items listed above.
How do I use my Maclaren Buggy?
Simply click on one of the links below for a product demonstration:
Mark II Product Demonstration Video
Volo Product Demonstration Video
Globetrotter Product Demonstration Video
Triumph Product Demonstration Video
Quest Product Demonstration Video
Techno XT Product Demonstration Video
Techno XLR Product Demonstration Video
Twin Triumph Product Demonstration Video
Twin Techno Product Demonstration Video